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Question #1: |
| Q: How much
do ads cost? |
A:
Lost Ads have a fee.
Found Ads are free to post. Occasionally
promotions are offered.
To view Ad
Details
click here:
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Question #2: |
| Q:
I work for a shelter/rescue.
Can I use this service? |
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A:
Absolutely, all shelters and pet rescue
organizations are welcome. Feel free to post
multiple pets. |
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Question #3: |
| Q:
How are shelters notified? |
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A:
After your lost
pet ad is placed, we email your pet's profile to
our database of shelters in your area. We
have no control over any of the shelters and
cannot guarantee any action on their behalf.
Our service simply sends them an alert email
with the pet's profile--what the shelter does
with the info is completely up to them.
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Question #4: |
| Q: I need to post more
than one animal - Can I post multiple animals? Do I need to register every animal
I post? |
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A:
Multiple postings
are welcomed. You only register
with the site once. To post multiple animals,
log in to your account and click 'Ad New Listing'.
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Question #5: |
| Q:
Can I change my Ad once it is
posted? |
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A:
To make changes to your ad (including changes to
picture), simply log into your account and change the
information that needs to be modified.
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Question #6: |
| Q:
My picture is not in a .jpg or .gif
format - what can I do? |
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A:
It is very easy to convert your file.
Simply open the file using the 'Paint' program found
on nearly all computers. Once the picture is
open, click 'Save As', change the file extension to
'.jpg', and click save. |
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Question #7: |
| Q:
My pet has made it home. How
do I cancel my ad? |
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A:
Send us an email at
support@HaveYouSeenThisPet.com letting us know
your pet is home safe & we will delete your ad.
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Question #8: |
| Q: I found a pet with a
posted Lost Ad & returned the pet to the owner. How
do I receive my reward? |
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A:
Simply send an email
to
rewards@HaveYouSeenThisPet.com. Be sure to include the
following info:
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Question #9: |
| Q: Why are rewards
for Petsmart, Walmart, & Petco only? Are you
associated with these companies? |
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A:
We are not associated with these stores in any
way. We simply chose them for their nationwide
appeal & the fact that they sell pet related
products. Gift cards to other stores are not
currently available as rewards.
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Question #10: |
| Q:
I posted a Found Ad for
a pet and returned the pet to the owner before a
Lost Ad was posted. Am I still eligible for a
reward? |
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A:
Maybe. You will receive
a reward for any pet that has a Lost Ad posted (it
does not matter when the Lost Ad is posted)—if the
Lost Ad is posted after a pet is returned, the
finder IS eligible for a reward.
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Question #11: |
| Q:
My pet is home safe thanks to your
service. How can I thank you? |
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A:
We love hearing stories
of pet reunions. You can send us your story at
testimonials@HaveYouSeenThisPet.com. We may
even post your story on the site.
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Have a question not
answered here? Email us at
support@HaveYouSeenThisPet.com. |
